[Atom Cleaners Ltd]

Privacy Policy

1. Introduction

Atom Cleaners Ltd (“we,” “us,” “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services or visit our website.

This policy applies to any personal data we collect from you, or that you provide to us. By using our services or accessing our website, you agree to the terms outlined in this Privacy Policy.

2. Data We Collect

We may collect and process the following types of personal data:

• Identity Data: Name 
• Contact Data: Address, email address, phone numbers.
• Financial Data: Bank account details
• Transaction Data: Details about payments to and from you, and other details of services you have purchased from us.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Data

We collect data through:

• Direct Interactions: You may provide data by filling in forms on our website, communicating with us via phone, email, or otherwise, and through our service interactions.
• Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.
• Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources, such as analytics providers, advertising networks, and search information providers.

4. How We Use Your Data

We use your personal data for the following purposes:

• Service Provision: To provide you with our cleaning services and manage our relationship with you.
• Payment Processing: To manage payments, fees, and charges and to collect and recover money owed to us.
• Communication: To communicate with you about your account or services you have requested, and to provide customer support.
• Marketing: To deliver relevant content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
• Legal Compliance: To comply with legal obligations, such as maintaining records for tax and audit purposes.

5. Legal Basis for Processing Your Data

We will only use your personal data when the law allows us to. The most common legal grounds for processing your data are:

• Contractual Necessity: To fulfill our contract with you.
• Legitimate Interests: To conduct and manage our business to provide you with the best service and the most secure experience.
• Legal Obligation: To comply with a legal or regulatory obligation.
• Consent: Where you have given clear consent for us to process your personal data for a specific purpose.

6. Data Sharing

We may share your personal data with:

• Service Providers: Third parties who provide services on our behalf, such as payment processors, IT and system administration services, and marketing agencies.
• Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• HM Revenue & Customs, Regulators, and Other Authorities: Where we are required to report processing activities or share data to comply with legal obligations.
• Third Parties: To whom we may choose to sell, transfer, or merge parts of our business or assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your data for specified purposes and in accordance with our instructions.

7. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means.

9. Your Legal Rights

Under data protection laws, you have the following rights:

• Access: Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Correction: Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.
• Erasure: Request the erasure of your personal data where there is no good reason for us continuing to process it.
• Restriction of Processing: Request the suspension of the processing of your personal data.
• Data Portability: Request the transfer of your personal data to another party.
• Right to Withdraw Consent: Where you have provided consent for the processing of your data, you have the right to withdraw that consent at any time.

If you wish to exercise any of the rights set out above, please contact us using the details provided in the “Contact Us” section below.

10. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

The updated version will be indicated by an updated “Effective Date” and will be effective as soon as it is accessible.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Atom Cleaners Ltd

Address: Blackthorn House, St Paul’s Square, Birmingham B3 1RL
Phone Number: 07564711441
Email Address: hello@atomcleaners.com

If you are not satisfied with our response, you have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).